Job Description
Job Description
Job Description
Position Summary
The Auxiliary Services Manager – Housing Operations is responsible for the strategic, financial, and day-to-day oversight of all campus housing operations outside of student dormitories. This includes Utopia Park, faculty/staff apartments, university-owned condos, and short-term guest housing.
Reporting directly to the Director of Auxiliary Services, this role ensures that housing units are efficiently managed, financially sustainable, well-maintained, and supportive of the university’s employee and guest needs. The manager plays a critical role in aligning housing functions with institutional policies, renovation plans, and operational goals. Key ResponsibilitiesOperational Leadership
- Oversee daily operations of all non-student housing facilities, including Utopia Park trailer community, faculty and staff apartments, university-owned condos, and short-term guest housing and transitional units.
- Serve as the primary point of contact for all residential housing operations, addressing maintenance needs, occupancy questions, and lease matters.
Financial Management & Budgeting
- Develop, manage, and track housing budgets—including rent income, utilities, repairs, and capital improvements.
- Collaborate with the Director of Auxiliary Services and Finance to establish rental rates, implement interdepartmental billing, and forecast revenue.
- Monitor expenses and identify opportunities for cost savings or reinvestment.
Renovation & Capital Project Coordination
- Plan and oversee renovations and capital projects related to non-student housing units.
- Coordinate with Facilities Management to ensure timely upgrades, repairs, and compliance with health/safety codes.
- Maintain a rolling renovation plan and lifecycle schedule for housing assets (e.g., flooring, appliances, HVAC).
Housing Assignments & Lease Management
- Administer all aspects of housing assignments for faculty, staff, contractors, and guests in accordance with university policies and HR guidelines
- Manage lease agreements, renewals, move-ins/move-outs, and unit readiness.
- Maintain accurate and up-to-date records of occupancy, assignments, and rental histories.
Resident Support & Communications
- Serve as the first point of contact for tenant inquiries, concerns, and requests.
- Coordinate timely responses to maintenance issues in collaboration with Facilities.
- Ensure clear communication with residents regarding housing policies, expectations, and upcoming changes.
Policy Implementation & Compliance
- Ensure compliance with local housing regulations, zoning codes, and internal university policies.
- Assist the Director of Auxiliary Services in drafting or updating housing policies, tenant handbooks, and eligibility guidelines.
- Maintain organized documentation to support audits, reporting, and legal compliance.
Cross-Department Collaboration
- Work closely with HR, Facilities, Finance, and other university departments to coordinate housing logistics, unit availability, and onboarding of new employees or guests.
- Represent Auxiliary Services in relevant internal meetings and contribute to planning and problem-solving efforts.
Qualifications
- Bachelor’s degree in Property Management, Business Administration, or a related field required.
- Master’s degree in business administration (MBA) or a related field strongly preferred.
- Minimum 3–5 years of experience in residential property management, housing coordination, or institutional operations.
- Strong organizational, budget management, and project planning skills.
- Familiarity with renovation cycles, maintenance coordination, and housing compliance requirements.
- Exceptional interpersonal and communication skills.
- Ability to manage multiple housing sites and respond to time-sensitive needs with professionalism.
- Proficiency with Microsoft Office and housing/lease management software.
- Valid driver’s license and availability to respond to urgent housing matters if needed.
Job Tags
Temporary work, For contractors, Work at office, Local area,