Job Description

We are seeking an experienced Business Analyst with extensive Salesforce expertise to join our growing team and help us maximize the value of our Salesforce platform across the organization.

Position Summary

The Business Analyst will serve as the primary liaison between business stakeholders and technical teams, ensuring Salesforce solutions meet business needs and align with company goals. This role requires strong analytical skills, a deep understanding of Salesforce capabilities, and proven experience gathering requirements, designing solutions, and supporting implementation.

Key Responsibilities

• Translate business needs into clear, actionable functional and technical specifications.
• Work closely with Salesforce developers, administrators, and cross-functional teams to design and deliver effective solutions.
• Support data analysis, reporting, and dashboard creation to drive decision-making.
• Identify system gaps and recommend enhancements to optimize Salesforce use.
• Lead testing efforts, including test planning, execution, and documentation.
• Provide training, support, and guidance to end users to maximize adoption and efficiency.
• Create and maintain process documentation, workflows, and standard operating procedures.

Qualifications

• Bachelors degree in Business, Information Systems, Computer Science, or related field (or equivalent experience).
• 5+ years of Business Analyst experience, with at least 3 years focused on Salesforce.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Marketing Cloud.
• Hands-on experience with Salesforce configuration, reporting, dashboards, and workflows.
• Familiarity with Salesforce best practices, governance, and release management.
• Excellent communication, problem-solving, and analytical skills.
• Ability to manage multiple priorities and work with stakeholders at all levels.
• Salesforce certifications (Administrator, Business Analyst, or other relevant) strongly preferred.

Why Join Us

• Competitive salary
• Weekly pay
• Medical, dental, vision, 401-K and more
• Professional growth opportunities
• Opportunity to make a direct impact on business transformation initiatives

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