Job Description

Job Title: Business Performance Analyst

Pay Grade: 6

Salary: $60,588

Department: Enterprise Support

Reports to: Enterprise Support Manager

FLSA Status: Exempt

Position Summary:  

 Analyzes the performance of critical business functions, defines the scope and impact of business performance measurement processes, as well as design, plan and implement an enterprise-wide data management plan. Activities include implementation of policies, procedures, communication, and execution of business performance management processes. The Business Performance Analyst is expected to understand business processes and requirements for each functional area within the organization. Other responsibilities include extracting data from corporate systems, manipulating and validating data, conducting root cause analysis, and identifying opportunities for improving business performance. The successful candidate should be comfortable writing queries, developing analytical visualizations, and integrating data with automated platforms.

Responsibilities:

· Administer activities for collecting, analyzing, and reporting business performance across all departments

· Extract data from internal/external systems and develop performance reports

· Monitors business performance and collaborates with various stakeholders to improve performance against business objectives

· Participates in data management strategy meetings

· Administers workforce training for data management objectives

· Collaborates with all departments to analyze business performance and make recommendations in support of business performance objectives

· Evaluate data management proposals to ensure risks are identified and mitigated prior to adopting new data management processes, procedures and or techniques

· Analyzes collected data through task analysis, business process, surveys, and workshops

· Supports the Enterprise Support team during the development stage of process improvements

· Prepares accurate and detailed requirement specifications documents, user interface guides, and functional specification documents

· Communicates effectively and efficiently with external clients and internal teams to deliver functional requirements as specified

· Documents the acquired results of analysis and workflows, which includes obtaining sign-off from the appropriate client and stakeholders

· Manage any change requests related to activities required to meet the agreed deliverable due dates

· Understands system capabilities and creates specifications and documents necessary to prepare customer reports for business performance dashboards

· Other responsibilities as assigned

Qualifications and Requirements:

· Bachelor’s degree in business administration, Computer Science, Engineering or 3-5 years’ experience with technical/analytical related jobs in lieu of a college degree

· Proficient in MS Office suite, including Excel, Word, PowerPoint, and Outlook

· Advanced knowledge of analytical visualization software e.g., Microsoft Power BI, Tableau, etc.

· Solid mathematical aptitude and effective project management skills

· Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis

· Flexible with work hours and requirements outside of normal working hours/days to provide atypical on-premises support during emergencies or critical events

Success Characteristics:

· Passion for customer service excellence through attentive listening, providing timely information and welcoming feedback and open discussions regarding performance

· Team oriented with the ability to build consensus and effective relationships

· Must be a self-starter, problem-solver and one that takes initiative

· Ability to read, analyze and interpret moderate to complex business processes

· Able to interact positively and effectively with co-workers, subordinates, and supervisors

· Excellent interpersonal, organizational, written, verbal and presentation skills to successfully manage a variety of responsibilities with accuracy

· Outstanding project management skills with an ability to prioritize workloads

· Demonstrated maturity, credibility, and self-confidence to function effectively in a demanding environment

· Commitment to data-driven decision making and the use of key performance indicators in the execution (development, analysis, corrective action, communication, and pursuit and provision of feedback) of tactical, operational, and strategic responsibilities

· High level of integrity and dependability with a strong sense of urgency, accountability, and results-orientation

T his position is in Atlanta; GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

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