Job Description

Job Description

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Certified Medical Assistant (CMA) - Duke Integrative Medicine

Duke University Health System seeks to hire a CMA who will embrace our mission of  Advancing Health Together

Department Summary: 

This position is located at Duke Integrative Medicine at the Center for Living Campus. Duke Integrative Medicine offers a comprehensive suite of services, including a primary care practice, specialized consultations, therapeutic services, and mindfulness-based classes. We take pride in our holistic, customized, whole-person approach to healthcare, which is instrumental in maintaining optimal health for our patients. This approach is particularly beneficial for those with ongoing chronic conditions or acute needs, as our services are designed to enhance the interaction between our patients' physical bodies and their psychological and emotional well-being.

Our staff is dedicated to treating every individual with the highest level of care and dignity, ensuring a positive and respectful experience during their visit. Our approach is rooted in delivering exceptional customer service, fostering strong teamwork, and providing patient-centered care. We seek employees who exemplify integrity, attention to detail, teamwork, and a commitment to outstanding patient care, as these qualities are essential in upholding our standards of excellence.

Address: 3475 Erwin Rd., Durham NC 27705. Center for Living Campus

Work Hours & Shifts: 40 hours per week, Monday-Friday, No weekends or holidays

Job Summary: The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. 

Administrative Duties: 

• Answer telephones 

• Greet patients 

• Update and file patient medical records  

• Handle correspondence 

• Schedule appointments 

• New patient and consult paperwork

• Arrange for laboratory services 

• Monitor and order clinic supplies

• In basket messaging 

Clinical Duties: 

Assist medical and nursing staff in a variety of tasks including: 

• Taking medical histories and recording vital signs 

• Explaining treatment procedures to patients 

• Preparing patients for examinations and procedures 

• Assisting the physician during the examination and procedures 

• Collect and prepare laboratory specimens 

• Perform basic laboratory tests on the premises 

• Dispose of contaminated supplies Sterilize medical instruments. 

• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record 

• Prepare and administer medications as directed by a physician 

• Authorize drug refills as directed Telephone prescriptions to a pharmacy 

• Phlebotomy

• Prepare patients for x-rays, tests and procedures 

• Take electrocardiograms Remove sutures/ staples 

• Change sterile and non-sterile dressings 

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
• Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.

General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III, and IV.

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Phlebotomy - strongly recommended

• Good customer service skills.
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
• Age specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills
• Medical terminology
• Levels II and III -- Ability to independently seek out resources and work collaboratively

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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