Job Description
Customer Service Clerk
Position Objective: To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible.
Reporting Structure: This position formally reports to the Office Manager.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
* A liquor license must be obtained prior to the first day of work ( If applicable ).
* Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Non-Essential Knowledge
* A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
* Know and implement the Casentino Customer Service Standards.
* Ensure team members have information they need to effectively perform in their roles (i.e., policy or procedure changes, new merchandise information, sale information, etc.).
* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
* Able to operate, clean and maintain all equipment safely and competently.
* Meet or exceed productivity standards to produce desired team and individual results.
* Ensure the front end is always clean and displays a professional overall appearance for customers.
* Efficiently and courteously handle all returns, exchanges and price adjustments.
* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
* Act in a cashier role as needed to ensure a friendly, convenient customer experience.
* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
* Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
* Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
* Know and promote ads and specials to increase store sales and profits.
* Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 10 lbs.
* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
* Occasionally lifting and carrying up to 50 lbs., to a height of 34 inches.
* Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
* Climbing a ladder, possibly up to 5ft.
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