Job Description

• This is a customer service position that requires candidates to be available to work from the office and work from home.
• Responsible for face-to-face contact with customers.
• Performs customer service activities by providing assistance, guidance, and instruction for forms.
• Assist with managing a team inbox that receives inquiries from internal and external customers within the department.
• Exercises discretion in interpreting and applying customer service operations.
• Take in-person and virtual appointments through a shared team inbox and assist in managing a shared calendar.

• Customer service.
• Tax law related knowledge.

• Bilingual.
• Adaptable to business software.

• Experience in Google Suite/Microsoft Office.

• High School Diploma.

• Hybrid Role - 3 days in office, 2 days remote.

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