We’re Hiring (Contract Role!) Role Overview Role: Customer Success Manager (SaaS) Location: US (Remote) Experience: 3–6 years Pay Range: $60–$80/hr Duration: 12 months A global SaaS company is looking for a Customer Success Manager who can drive adoption, strengthen client relationships, and ensure customer satisfaction across international markets. Responsibilities Own the post-sales customer journey: onboarding, training, adoption, and retention Act as a trusted advisor to enterprise clients, understanding their business goals Collaborate with Product, Sales, and Engineering teams to deliver customer value Monitor account health, identify upsell opportunities, and prevent churn Track success metrics and deliver QBRs (Quarterly Business Reviews) Tools & Skills CRM & CS Platforms: Salesforce, HubSpot, Gainsight, Zendesk, Intercom Analytics & Reporting: Tableau, Looker, Google Analytics Project & Collaboration Tools: Jira, Trello, Slack, Asana Strong stakeholder communication, relationship management & problem-solving Why Apply? High-impact role in a rapidly scaling SaaS company Competitive hourly pay in USD Remote flexibility with exposure to global markets (US, EU, Canada) To apply, send your resume to socials@pamgro.com #J-18808-Ljbffr PamGro - Employer of Record
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