Job Description
Company Description
EasyVista is a global leader in SaaS ITSM and ITOM solutions. We are currently seeking a Customer Success Manager to join our US team in order to contribute to our growth & retention activities. Become part of a dynamic, growing company with great benefits and opportunities for growth.
At EASYVISTA, we pay particular attention to the well-being of all our employees, we have obtained the Great Place To Work® certification.
If you are looking for challenges and a collaborative culture, then join us!
Job DescriptionOverview:
As a Customer Success Manager, you will play a pivotal role in ensuring the satisfaction and retention of our valued customers. Your primary responsibility will be to build and maintain strong relationships with clients, understanding their needs, and ensuring they derive maximum value from our products or services. You will act as a trusted advisor, guiding customers through onboarding, training, and ongoing support processes to drive adoption and success. Through proactive communication and strategic guidance, you will identify opportunities for growth, upselling, and expansion within your portfolio of accounts. Collaboration with cross-functional teams, including sales, product development, and support, will be essential to drive customer satisfaction, retention, and overall business success.
Responsibilities:
You must have:
Additional desirable skills:
Please include a cover letter that briefly summarizes your interest in the role and how it aligns with your professional goals.
Additional InformationWhat do we offer?
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