Job Description

IT - Helpdesk Technician

Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Location: Los Angeles, 90056

What We're Looking For:

We are seeking a Helpdesk Technician to provide tier 1 & 2 technical support and assistance, whether on the phone, in-person, or remotely, related to computer systems, hardware, and software. This includes providing support for network equipment, applications (i.e. Zoom, Teams), Mitel telephones, voicemail and assisting with all end user applications run from laptops, iPads, and mobile devices including but not limited to Office 365. This individual should be prepared to assist with troubleshooting all IT systems while being a team player and supporting tasks related to agency-wide IT improvement projects. The Helpdesk Technician will provide ongoing daily support to Head Start site and remote work staff.

This is 100% onsite, no remote work.

The Best Suited Candidate Will:

• Serve as the first point of contact for Head Start team members seeking technical assistance over the phone or email
• Installs and assists in the configuration of network equipment, network wiring, iPads, laptops, mobile phones, telephones, PCs, and related equipment.
• Supports Office 365, Teams, Zoom, Mitel, and other communications platforms.
• Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Provide support for all related systems, equipment failures, or service issues including training computer users.
• Perform other duties as assigned.

Experience, Knowledge, Skills and Abilities You Should Possess:

• High school diploma
• Minimum of 2 years' experience supporting IT and network systems
• Degree or Certification in Information Technology and Information Systems or Computer Science preferred but not required.
• A+ and/or N+ certification preferred but not required.
• Working knowledge of Microsoft Office 365 is required.
• Working knowledge mobile devices security
• Ability to troubleshoot telecom and information technology problems and identify hardware / software issues
• Strong communication skills
• Knowledge and experience with Microsoft Windows Server operating systems.
• Knowledge and experience with Microsoft Windows desktop operating systems.
• Basic knowledge of network technologies, including TCP/IP, switching and routing

Total Package of Benefits

• Medical/ Dental/ Vision - 95% covered by Crystal Stairs
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at

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