Job Description
POSITION PURPOSE
Responsible for receiving, reviewing, and processing inbound applications for consumer loans submitted over the phone or online. Discuss with applicants our credit policies and obtain additional loan information and documentation as necessary. Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approved lending limits, if applicable. Presents loan requests above lending limit for approval. Ensures that members and prospective members are promptly and professionally served. Provides general Credit Union information and cross-sells loan products and other services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for effectively receiving, reviewing, and processing loan applications.
a. Interviews by phone and takes applications, gathers information, and processes preliminary documentation on loan requests. Processes any and all loans submitted online or mobile devices. Calls the member if there is more information required to process the application to completion.
b. Evaluates and verifies loan applications and credit criteria. Computes debt ratios and reviews liabilities. Verifies employment and income. Determines value of collateral. Approves loans within limits of authority, if applicable, and notifies applicants of loan decisions. Requests additional information if required.
c. Follows up with applicants in a timely manner to ensure we are meeting our member's needs.
d. Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, attached, processed, approved, and disbursed.
e. Calculates terms, finance charges, and additional products (Gap, Warranty, DC) on loans for proper disclosure on promissory notes.
f. Assists in servicing loans by processing such items as payoff, refinances, address changes, collateral releases, and payment due date changes.
g. Assumes responsibility for filing vehicle titles and prompt follow-up on titles still pending. Verifies car insurance coverage. Inspects collateral as needed.
h. Sells debt protection, GAP and warranty products effectively to our members.
i. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly documented.
j. Working on the Certification Program.
2. Assumes responsibility for establishing and maintaining effective and professional business relationships with members.
a. Resolves members' requests and questions promptly and courteously. Provides book values and answers questions regarding credit union loan products.
b. Provides members with member service assistance as needed.
c. Ensures that the Credit Union's quality and professional reputation is protected and maintained.
d. Counsels members regarding money management and financial matters.
3. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management.
a. Assists area personnel as needed. Assists other Loan Officers and entire Consumer Loan Department as needed.
b. Assists in training and cross-training loan support personnel.
c. Completes reports and records promptly and accurately. Audits loans and all supporting documents as required.
d. Attends meetings as required.
e. Keeps Management informed of area activities and of any significant problems.
4. Assumes responsibility for related duties as required or assigned.
a. Actively and professionally cross-sells Credit Union services.
b. Stays informed regarding local and national economic conditions and legal and regulatory changes.
c. Ensures proper maintenance, cleanliness, and security of work area, desks, equipment, etc.
d. Exudes caring and professional attitude in all interactions with members, prospective members and coworkers.
PERFORMANCE MEASUREMENTS
1. Lending functions are effectively performed in accordance with established Credit Union policies and with legal and regulatory requirements.
2. Good business relations exist with members. Programs and services are properly and thoroughly explained and members' needs accurately assessed. Members' problems are courteously and promptly resolved.
3. Required reports are accurate and timely.
4. Good working relationships exist with area personnel and with management. Area personnel are assisted as needed.
5. Credit applications and related financial data are closely and effectively analyzed and evaluated.
6. Personal delinquency write-off numbers are in line with Credit Union objectives, if applicable.
7. Works a regular and predictable schedule.
QUALIFICATIONS
EDUCATION/CERTIFICATION: High school graduate with required loan training and certification.
REQUIRED KNOWLEDGE: Knowledge of Credit Union loan services, policies, and procedures.
Understanding of related legal and regulatory standards, and required loan documentation.
Knowledge of consumer lending practices.
EXPERIENCE REQUIRED: Previous related experience helpful.
SKILLS/ABILITIES: Excellent interviewing, communication, and public relations skills.
Professional appearance and attitude.
Strong analytical and financial skills.
Ability to operate related computer applications, and other business equipment including calculators, computer, printer, telephone, and notary stamp, if applicable.
Good typing skills.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
MATHEMATICS ABILITY: Able to perform very simple algebra.
LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.
Ability to prepare memos, reports, and essays using proper punctuation, spelling and grammar.
Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent), and variation in word order; using present, perfect, and future tenses.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Tags
Work at office, Local area,