Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role. 

Pay is $16.32/hour which may be below your state's minimum wage. Please take this into consideration when applying.

Paid time off is accrued after 180 days (about 6 months) of employment. 

Health benefits medical, dental, and vision are available on the1st of employment. 

Fully work from home. 

You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training. 

Successfully learn to navigate 12-13 systems and average of 30-40 calls per day. 

Hours of Operation: 24/7 and the client is open 365 days a year including holidays - You must be flexible to receive a production schedule that falls anytime within the hours of operation. Production schedules are given during training and based on business need.

About the Call Center Representative role:

Claims inquires or debit card denials.

Questions regarding documentation that has been requested from the member. 

Assistance with website. Registration and forgotten usernames/passwords/lockouts.

Members asking for assistance with placing Commuter Orders

Member balance inquiries

Member inquiries about eligible expenses

Member inquiries regarding Plan Year and/or Deadlines

Member inquiries regarding making or missing Contributions for their HSA

Member account closures, transfers, or rollovers

Member profile updates. Address, Phone number, etc.

Member inquiries regarding Tax Forms

Assisting Members with setting up a distribution from their HSA

Assistance with opening a new HSA.

Member rewards and online navigation questions 

A few questions you may be asked : 

I need to submit a reimbursement request; can you help me with that?   

This is my first time logging in to the portal and I need my password reset. Can you help?  

I need assistance navigating your website, can you assist? 

Requirements for Remote Call Center Representative:

Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).

High school diploma, GED, or college degree.  

Must have 6 months of customer service experience.

Complete a mandatory paid training program with 100% attendance.  

Successful completion of a background check is required for this position.

Great problem-solving skills  

Ability to effectively multi-task  

Flexibility to work weekends.  

Manage a steady volume of incoming calls from customers while navigating multiple systems.

Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each). 

Equipment and workspace requirements:   

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) 

You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through )   

Must be able to hardwire your work computer directly to your home modem via ethernet. (Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable . 

Must have a quiet, distraction free workspace. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area). 

The application process will take less than 20 minutes and includes everything required to be considered.

Apply to the role and provide your basic profile information (2 minutes)  

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes). 

Complete a typing test (2 minutes)  You will need a keyboard . 

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)  

Important  

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to: 

States: AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA. 
Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ.

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!  

#Remote44  

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.32/hour.  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to  FTADAAA@conduent.com . You may also  click here to access Conduent's ADAAA Accommodation Policy .

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