Job Description

Job Description

Job Description

Salary: $14 - $18+/hr

About the job

This is a Assistant Store Manager position for The UPS Store in Waco, TX, owned and operated by HolyShip LLC.

Heres What We Need

We are looking for an experienced retail assistant manager to take ownership of a The UPS Store location and develop a culture with: Flourishing Team, Delighted Customers, and Excellent Operations! We are looking for a leader who has a desire to make a difference with our team and who has a heart to serve our community. This person is an experienced leader - they are a mentor who can select, train, and develop their team while engineering an environment for both team members and customers to flourish in. Training is a core competency of this leader and will take up 15+ hours every week in their schedule. Are you the leader we are looking for?

What youll be doing

Support Center Manager

• • Store Operations: Stations, Mailboxes, Claims, Environment, Print, Training, Inventory
  • Customer and Team Flow: Manage station rotations and line filtering
  • Customer Relations: Help with escalations and problem solving
  • Essential Duties: Assist with Opening, Closing, and Bank Deposits.
  • Serve as Manager on Duty when the Center Manager is not present.
    

Increased Leadership

• • Personal Development: ongoing training (WBTs, classes, webinars,).
  • Weekly 1:1: with Center Manager for development
  • Facilitate 1:1s: leads 1-2 team member 1:1s weekly
  • Team Huddles: Begin to lead some team huddles
  • Team Meetings: Assists in facilitating team meetings
  • New Team Member Training: Help train with modules using Teach/Do/Help/Observe
  • Team Player and Cheerleader: Promote team contests, trainings, sales goals, communications
  • Standards of Excellence: Model and promote our Standards of Excellence

Operations and Admin

• • Operations Audit: Take ownership over specific parts of the Ops Audit
  • Imaging Awareness: Maintains the store appearance and daily/weekly checklists
  • Systems/Equipment Awareness: Help troubleshoot, maintain, and get service for tech and equipment.

• A minimum of 2 consecutive years of retail or hospitality managementexperience
• A heart to serve others - both team and customers
• Regular, honest conversations with team members about their development, training, and areas needing improvement. Including corrective leadership that is growth oriented.
• A knowledge of sales
• Team leadership capabilities
• Proactive, intentional, encouraging, and great communication
• Ability to prioritize, organize, and execute tasks around systems and processes
• Attention to detail, follow-up, and ability to meet deadlines
• Print knowledge (Design, Adobe, Production) is a big plus!
• Ability to lift 50 pounds with and without assistance
• Ability to stand and walk for long periods of time
• Bilingual is a plus!
• Current notary is a plus!

What youll get from us

• A competitive salary ($14 - $18/hr + Quarterly bonus opportunities)
• 2+ weeks of PTO starting after 90 days (DOE)
  
• Excellent benefits
  • Health, dental, vision insurance
    • Company pays ~$200/month on your behalf
  • 401k matching (100% match up to 3% employee contribution starting within 6 months of DOE)
  • Paid parental leave
  • 6 paid holidays
  • 1 paid community volunteer day per year
  • Schedule flexibility (Min 40 hours/wk)
  • Bereavement pay
  • Referral bonus
• Exceptional leadership development training

Our goal is to create a fun environment for our team to grow and thrive and for our customers to delight in. Wed love to hear from you!

Job Tags

Similar Jobs