Job Description

Job Description

JOB SUMMARY:

The DC Dept Leader is responsible for supporting the overall operations of the distribution center, with direct accountability for leading, motivating, coaching their team—this individual leads multiple front-line supervisors within the DC. This role has direct accountability to the success operation of a value stream or shift within the operation. The DC Dept Leader will manage and drive goals through their front-line leadership team to meet and exceed safety, delivery, quality and cost goals while adhering to the company’s values. In addition, this role will identify and lead the implementation of continuous improvement projects across the DC.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Operations:

· Establish goals and strategy for your specific value stream or shift and drive alignment through your team to meet or exceed targets

· Overall accountability to value stream or shift’s safety, quality, productivity and lean goals

· Define and manage departmental budget in the areas of labor (hours and cost), packaging, maintenance and other associated costs

· Direct staff in the development, analysis, and preparation of reports (e.g. Weekly employee productivity, quality and safety performance reports, departmental processes, etc.).

· Manage department activities and special projects to ensure efficiency and quality while exceeding daily order response and program goals.

· Partner with leadership team to drive changes and improvements to standard operating procedures, work instructions, and other documented training

· Support the ongoing efforts of Lean Management Operations within the facility, including reiterating a “6S” culture through ensuring the receiving docks are clean and organized

· Lead process improvement projects through the use of prescribed methodologies and tools

· Serve on committees and teams as department representative

· Maintain a professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and functioning properly

· Act as a subject matter expert (SME) of the facility’s warehouse management system

People:

· Directly lead, manage, coach, & develop your direct report leadership team in accordance with company policies and procedures

· Conduct performance reviews and coaching for your leadership team and front-line associates (directly and indirectly lead up to ~60 employees that are within departmental hierarchy)

· Ensure your leadership team has the training, tools and support to effectively manage front-line associates

· Responsible for directly overseeing 1+ operational support/admin functions such as Quality, Cycle Count, International Shipping, and/or Inbound processes; provide people leadership to clerk staff within those functions

· Manage staffing levels for value stream or shift, partnering with Human resources to ensure current and future appropriate levels

· Provide ongoing mentorship, cross-training, and development in all areas of your department

· Responsible for interviewing, selecting, and hiring warehouse associates in partnership with broader site leadership team

· Support and coach your direct report leadership team with employee relations and corrective action issues

· Communicate to all levels of the organization on topics of daily goals, performance feedback, departmental, organization and company initiatives

· Effectively communicate in an accurate and timely manner to both internal and external customers, including senior management

SKILLS & KNOWLEDGE:

· Bachelor’s degree required, preferably in Operations or Supply Chain Management, Engineering or other related field; Master’s degree preferred

· 3+ years of progressive leadership experience required; previous experience in a warehouse or operations environment required

· Deep knowledge of distribution: logistics, fulfillment, operations, and facilities · Strong track record of leading leaders; developing talent and empowering them to be successful

· Talented communicator, capable of communicating complex messages to different levels of an organization with proven results

· Proven experience as a change agent and ability to establish a strong culture around continuous improvement, safety, quality and delivery

· Ability to identify and understand complex issues, analyze and compare data, and draw conclusions as a result of analysis

· Successful examples of managing multiple projects and priorities

· Proven track record of high-end performance under pressure, addressing stressful situations in a manner that is professional, and measured

· Ability to utilize interpersonal skills to help build a cohesive team and facilitate the completion of team goals

· Experience reading, analyzing and interpreting regulations and procedures, and appropriately respond to common inquiries and grievances when interacting with employees

· High proficiency in Microsoft Office and other job-related applications

WORKING CONDITIONS:

· Standard office and warehouse environment

· Some travel may be required (10%)

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